Two thumbs up for Amazon.com

I ordered the Microsoft Office 2007 upgrade from Amazon.com to load on my new computer. It arrived on Thursday and I tried to install it. It, however, did not want to be installed. It kept telling me the key was invalid. So I sent an email to Amazon about the problem. I expected to have to go through a hassle since I had opened the software to install it and nobody wants to take back software after the seal is broken. I also expected to have to wait forever to get any sort of response.

Well, color me one very happy and satisfied customer. When I got home yesterday there was an email waiting for me that directed me to send the software back to Amazon. It also included a link to a UPS shipping label for me to print out. So today I printed out the label and shipped the bad, uncooperative software back. And waiting for me when I got home was an email informing me my replacement software had shipped.

If I hadn't already been a very satisfied Amazon.com customer, I would certainly be one now.

Kudos!